Common Tech Troubles and Tips

Please see below for common avoidable issues and trouble-shooting tips for running a successful online classroom.

Web browser/Desktop application/Mobile application

  • We highly recommend using a web browser or desktop application when delivering or connecting to a synchronous online class.
  • Close all unnecessary tabs in your browser.
  • Make sure to download the latest desktop application.
  • There are usually functional limitations when joining from an application on a mobile device.

Internet Bandwidth

  • Wired/wireless: We suggest using wired Ethernet connection for signal stability and consistency. Delivery of video requires significant bandwidth.
  • Close unused applications and other intensive applications running on your machine/mobile devices.

Use of Microphone and Camera

  • Find a quiet location to limit background noise when you are on microphone.
  • We strongly recommend using an external microphone to eliminate background noise and provide better sound quality. 
  • Use headphones rather than your computer speaker to avoid feedback noise.
  • Mute or turn off your microphone if you are not talking so only one microphone is live at a time, limiting disruption to whomever is speaking.
  • Keep your background clear when you come on camera to lessen distractions.
  • Test your microphone and adjust speaker volume before going live, if audio testing available.
  • Join a test meeting before your class time to test microphone and speaker if possible:​​​​​​​


  • Camera and microphone issues: 
    • Common fix: completely restarting your computer and rejoining the event. If you are on a mobile device application, close that application and rejoin.
    • Camera or microphone not detected: make sure to select the right devices if you have multiple devices, including internal and external, connected. 
    • Change the sound input and output settings on Mac, PC, Apple device, Android device
  • Being kicked out of the session repeatedly: 
    • Check your network connection: 30 Mbps and up is the recommended download speed for video conferencing. You will want at least 10 Mbps upload speed for a quality meeting. Test how well your connection here or here.
    • Stop all large internet activities (streaming videos, watching Netflix, etc.)
    • Close all windows and log back in.
    • Reboot your internet router if needed. 
  • Trouble logging in to class:
    • Check whether username, password and classroom link are correct.
    • Clear browser cache and cookies before trying again.